1 Who We Are
Beetjee is an online betting and live casino platform accessible at beetjee.net, serving players across Pakistan. When this Privacy Policy refers to "Beetjee", "we", "us", or "our", it means the company operating the beetjee.net platform and all related services.
As a platform that handles real money transactions and personal account data, Beetjee is committed to managing all personal information responsibly, securely, and in line with accepted data privacy principles. This Privacy Policy tells you exactly what information we collect when you use Beetjee, why we need it, and what choices you have over it.
This policy applies to all visitors to beetjee.net, all registered members, and anyone who contacts our support team — regardless of how they access the platform, whether through a browser on mobile or desktop.
If you have questions about anything in this policy, please reach out to us at support@beetjee.net before using the platform. We are always happy to explain things clearly.
2 Data We Collect
Beetjee only collects the data that is genuinely necessary to provide you with a secure, personalised, and legally compliant betting experience. Here is a breakdown of the categories of personal data we may collect:
| Category |
Examples |
When Collected |
| Identity Data |
Full name, date of birth, CNIC number |
During registration or KYC verification |
| Contact Data |
Email address, mobile number |
At registration or account update |
| Financial Data |
Payment method details (Easypaisa, JazzCash, NayaPay, SadaPay, IBFT account, card details) |
When making deposits or requesting withdrawals |
| Transaction Data |
Deposit amounts, withdrawal requests, bet history, winnings |
Continuously during platform use |
| Technical Data |
IP address, device type, browser, operating system |
Automatically on each platform visit |
| Usage Data |
Pages visited, games played, time on platform, click patterns |
Automatically during each session |
| Communications Data |
Support chat logs, emails sent to Beetjee |
When you contact us |
We do not intentionally collect sensitive personal data such as biometric information, religious beliefs, or political views. If you voluntarily provide such information in support communications, it will be treated with the highest level of confidentiality and not stored beyond what is necessary to resolve your query.
3 How We Use Your Data
Every piece of data Beetjee collects is used for a specific, legitimate purpose. Below is a clear account of how we use your personal information:
- Account Management: To create and maintain your Beetjee account, verify your identity, and keep your profile up to date.
- Service Delivery: To process your bets, settle winnings, process deposits, and execute withdrawal requests through your chosen payment method — Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or Visa/Mastercard.
- Security & Fraud Prevention: To detect and prevent fraudulent activity, money laundering, underage gambling, and multiple account abuse. This includes automated monitoring of unusual account behaviour.
- Legal Compliance: To comply with our gaming licence obligations, anti-money-laundering (AML) regulations, and any requests from lawfully authorised bodies.
- Customer Support: To respond to your queries, resolve disputes, and improve the quality of our support service.
- Personalisation: To tailor your platform experience — including showing you relevant promotions, game recommendations, and content based on your preferences.
- Marketing Communications: To send you updates about new features, promotions, and offers that we think you will find useful. You can opt out of marketing emails at any time from your account settings or by replying "unsubscribe" to any such email.
- Platform Improvement: To analyse usage patterns and improve the overall performance, design, and functionality of Beetjee.
Beetjee will never use your data to make fully automated decisions that significantly affect you without first giving you the opportunity to request a human review of that decision.
4 Legal Basis for Processing
Beetjee processes your personal data on the following legal grounds:
- Contract Performance: Processing your data is necessary to deliver the services you have signed up for — including managing your bets, processing payments, and maintaining your account.
- Legal Obligation: Beetjee is required by its gaming licence and applicable regulations to verify member identities, maintain transaction records, and report certain activities to relevant authorities. This processing is non-optional.
- Legitimate Interests: We process certain data — such as usage analytics and fraud detection signals — to operate Beetjee safely and efficiently. We only do so where our legitimate interests are not overridden by your right to privacy.
- Consent: Where we rely on consent — for example, for marketing emails or non-essential cookies — you are always free to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of any processing done before the withdrawal.
5 Sharing Your Data
Beetjee does not sell your personal data to any third party. We will never trade, rent, or exchange your data for commercial benefit. Your information may only be shared in the following limited circumstances:
- Payment Processors: We share the necessary financial details with your chosen payment provider — such as Easypaisa, JazzCash, NayaPay, SadaPay, your bank for IBFT, or your card issuer — solely to process your transactions. These providers operate under their own strict privacy and security standards.
- Game Studios & Software Providers: Our live casino and sports betting features are powered by certified third-party studios. These providers may receive your anonymised session data to deliver games to your device but cannot identify you personally from that data.
- Identity Verification Services: For KYC purposes, we may share identity documents with licensed verification providers to confirm your age and identity. These providers are contractually obligated to use your data only for that purpose.
- Regulatory Authorities: Beetjee may be required by law or our gaming licence conditions to disclose certain member data to relevant authorities. We will only comply with such requests when they are lawful and properly authorised.
- Business Transfers: In the unlikely event that Beetjee undergoes a merger, acquisition, or sale of assets, member data may be transferred as part of that transaction. We will notify affected members before any such transfer takes effect.
All third parties with whom Beetjee shares data are required to handle it in accordance with applicable privacy standards and are prohibited from using it for any purpose beyond what Beetjee has authorised.
6 Payment Data & Security
Financial data deserves the highest level of protection, and Beetjee treats it accordingly. All connections to beetjee.net are protected by 256-bit SSL (TLS) encryption — the same standard used by banks. This means that any data transmitted between your device and our servers, including payment details and login credentials, is fully encrypted in transit.
Beetjee does not store full card numbers on our servers. Full card details are handled by PCI-DSS-compliant payment processors. For mobile wallet transactions via Easypaisa or JazzCash, we store only the wallet identifier and transaction reference number — never your wallet PIN or OTP.
- Never share your Beetjee password, OTP, or payment PINs with anyone, including people claiming to be Beetjee staff.
- Beetjee will never ask for your full card number, CVV, or wallet PIN via email, phone, or live chat.
- If you suspect unauthorised access to your account or payment method, contact us at support@beetjee.net immediately.
7 Cookies & Tracking Technologies
Beetjee uses cookies and similar tracking technologies to make the platform work properly, understand how members use it, and deliver a more relevant experience. Here is a plain-language breakdown of the cookies we use:
- Essential Cookies: These are required for the platform to function. They keep you logged in between pages and ensure your betting sessions remain secure. You cannot opt out of essential cookies without breaking core platform functionality.
- Analytics Cookies: We use anonymised analytics data to understand which pages are most visited, how long members spend on the platform, and where errors occur. This helps us improve beetjee.net for everyone.
- Preference Cookies: These remember your settings, such as your preferred language, display options, or which sports markets you follow most often.
- Marketing Cookies: With your consent, we use these to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. You can withdraw consent for marketing cookies at any time from your browser settings or our cookie preference panel.
Most modern browsers allow you to control cookies through your settings. Disabling non-essential cookies will not prevent you from using Beetjee, but it may affect the personalisation features of the platform.
8 Data Retention
Beetjee retains your personal data only for as long as it is genuinely needed. The main retention periods we apply are as follows:
- Active Account Data: Retained for the full duration of your membership on Beetjee and for a period after account closure as required by our gaming licence and legal obligations.
- Transaction Records: Financial transaction records — including deposits, withdrawals, and bet history — are retained for a minimum of five years to comply with anti-money-laundering regulations.
- KYC & Identity Documents: Retained for the duration of your account and for a minimum of five years following account closure, as required by our licence conditions.
- Support Communications: Chat logs and email exchanges are retained for up to two years for quality assurance and dispute resolution purposes.
- Analytics & Usage Data: Aggregated, anonymised usage data may be retained indefinitely for platform improvement purposes. Individual usage logs are deleted after 12 months.
When your data reaches the end of its retention period, it is securely deleted or anonymised in a way that means it can no longer be linked back to you personally.
9 Your Privacy Rights
As a Beetjee member, you have a number of rights over your personal data. We take these rights seriously and will respond to any valid request within a reasonable timeframe — typically within 30 days.
Right to Access
Request a copy of all personal data Beetjee holds about you.
Right to Rectification
Ask us to correct any inaccurate or incomplete data in your account.
Right to Erasure
Request deletion of your data where it is no longer necessary for us to hold it.
Right to Restriction
Ask us to restrict the processing of your data in certain circumstances.
Data Portability
Receive your data in a structured, machine-readable format for transfer elsewhere.
Right to Object
Object to processing based on legitimate interests, including direct marketing.
To exercise any of these rights, contact us at support@beetjee.net. We may ask you to verify your identity before processing your request, which is simply to protect you from unauthorised access to your data. Please note that some data — such as transaction records required by law — cannot be deleted on request.
10 Children's Privacy
Beetjee is strictly an 18+ platform. We do not knowingly collect or process personal data from anyone under the age of 18. If we discover — through our age verification process or otherwise — that a registered member is under 18, their account will be immediately suspended, all balances will be frozen, and the matter will be handled in accordance with our Responsible Gaming policy.
If you are a parent or guardian and believe that a minor may have created a Beetjee account, please contact us immediately at support@beetjee.net. We will investigate promptly and close the account without delay.
11 Changes to This Privacy Policy
Beetjee reviews this Privacy Policy regularly and may update it to reflect changes in our services, payment methods, technology, or legal obligations. The "Last Updated" date at the top of this page will always show you when the most recent revision was made.
When we make material changes to this policy — changes that meaningfully affect how we collect or use your data — we will notify registered members via email and display a prominent notice on the platform. Minor updates, such as wording clarifications that do not change the substance of our practices, may be made without individual notification.
Your continued use of Beetjee following a policy update constitutes your acceptance of the revised terms. If you disagree with any change, you should stop using the platform and close your account.
12 Contact & Complaints
If you have any questions about this Privacy Policy, want to exercise your privacy rights, or wish to raise a concern about how Beetjee handles your personal data, please get in touch with us directly:
- Email: support@beetjee.net
- Subject Line: Use "Privacy Request" or "Data Concern" so our team can route your message correctly.
- Response Time: We aim to acknowledge all privacy-related requests within 72 hours and resolve them fully within 30 days.
If you are not satisfied with our response, you may escalate your complaint to the data protection authority or supervisory body relevant to Beetjee's licensing jurisdiction. Details of the relevant authority are available on request.
For general platform support, account queries, or payment issues, please visit our FAQ page or contact our 24/7 support team.
